Kubrick Atlas Supplier Performance protects margins and the passenger experience
5 billion passengers.
$1tn revenue.
$8 profit.
Across aviation, dozens of suppliers need to deliver the passenger experience with right service, at the right time, and to the agreed standard. Even small failures increase costs, lower NPS, miss performance targets.
To address this, Kubrick Atlas Supplier Performance enables airlines and airports to optimize service delivery, passenger experience, cost recovery and contract performance.
The actual passenger experience is the differentiator
Organizations rely on suppliers to deliver critical services across airports, flight operations, in-flight, tech ops and customer support, but performance records are fragmented:
- Contracts define the services suppliers must deliver.
- Operations show what suppliers actually delivered.
- And invoices often don’t match those services.
As a result, they face avoidable costs and performance conversations built on opinion instead of evidence.
A new layer for supplier performance
First, gain visibility across the network. Then, investigate exceptions. Finally, use verified performance data to support dispute resolution and renewal planning.
With Kubrick you can:
Use cases
Loyalty
Invest in suppliers that shape the passenger experience, from lounges to customer support, and improve loyalty, retention and revenue.
Anticipate disruption
Identify suppliers which consistently perform during operational stress and strengthen the network before future incidents occur.
Cost & performance
Match contracts, operational delivery and invoices to recover overbilling and invest in suppliers creating the most value.
Predictive performance
Detect early signs of declining performance and service failures, and intervene before issues affect passengers and commercial outcomes.
Previous client results
35%
$6m
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